Divinity IVR Phone Automation
Divinity Software’s IVR Phone Automation module is a user-friendly interface that collects payments and allows consumers to check their balance over the phone without requiring integration into your phone system. Consumers are provided a local phone number which allows them to seamlessly connect to an agent at any time. Alternatively, our IVR module can use caller identification and specified account information to authenticate the caller, allow access to the account, and collect payment information. By automating the payment process, our IVR module reduces errors and costs while increasing your profitability.
Seamless Integration
Our IVR Phone Automation module is designed for use in conjunction with our Consumer Portal. Through automation that doesn’t require any additional technological installations, purchases, or integrations from your staff, our IVR module seamlessly provides another convenient avenue for consumers to independently make payments on their accounts.
Flexible and Secure
Consumers increasingly prefer to manage accounts independently and without agent interaction. Reducing interactions between consumers and agents can reduce complaints and increase consumer satisfaction. Our IVR Phone Automation module gives consumers the flexibility to either make a payment with an agent or without an agent after electronically validating their identity. Our API module seamlessly streams data in real-time while IVR completes the transaction and then transmits the transaction information back to your system of record.
