Product Portals
Your Gateway to Efficient Business
Divinity Software provides applications that tie to your current software, allowing superior service to Consumers, Agents, and Clients.
Improve the consumer experience with an easy way to independently manage accounts, make payments, and manage contracts online.
Organizing the information between the agent and the consumer, we provide real-time access to e-docs and pertinent account information while the consumer is on the phone.
Automating and consolidating communication and reporting between service providers and clients, we assist with reducing errors and costs while increasing efficiency and compliance.
Consumer
Portal
Our Consumer Portal was designed to provide an easy-to-use online solution for self-service account resolution. With our Consumer Portal, consumers can easily manage their own accounts, make payments and payment arrangements, manage agreements, and upload documents for secure delivery back to the agency. Divinity Software is fully responsive and compatible with computers, tablets, and smartphones, making it easy for consumers to access from anywhere, on any device.
Improving the consumer’s experience is at the heart of everything we do. We designed the Divinity Software modules to provide consumers real-time account management and options for immediate account actions. Our Consumer Portal extends the consumer’s online banking experience into the collections space.
Consumer
Centric
We understand that consumers increasingly prefer to manage their accounts with a smartphone, tablet, or computer rather than speaking with someone over the phone. Our Consumer Portal is tied directly to your system of record through our real-time API, and all modules are optimized for full responsiveness from any device for the best consumer experience. Increase your consumer response and satisfaction through a compliant and convenient portal that is centered around the consumer; Divinity Software lowers your costs and increases your profitability.
Consumer Portal Features
Our Consumer Portal is an access point for consumers to interact with available modules. The portal is completely customized for each company that deploys it, which can include key customer interaction tools including:
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Paying and managing consumer accounts online.
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Agree to payment arrangement schedules online.
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Present custom settlement offers to consumers online by consumer score, client covenant, or other business rules.
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Provide access to itemized statements or documents.
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Offer email or text SMS notices and reminders.
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Send and retrieve e-signed agreements including Student Loan Rehab, Regulation-E Signatures, etc.
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Compatibility across all devices (PC, iOS, tablet, and smartphone).
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Allow consumers to easily manage their account online without having to speak to a representative unless needed.
Agent
Portal
When consumers are on the phone, it’s imperative to resolve questions and concerns without delay. Through our Agent Portal, your representatives are able to access account information to support consumers in the resolution of their accounts. The ability to immediately deliver documents and agreements via email and SMS text through the portal for immediate resolution enables agents to complete account resolution in just one phone call, improving the consumer’s experience.
Divinity Software gives agents the ability to engage with e-docs in real-time while consumers are on the phone. Contracts can be immediately sent to consumers for e-signatures, significantly reducing turnaround time and payment conversion rates. Our dashboard landing page centralizes important information for optimal collaboration between agents and consumers. Reduce cost and increase compliance by putting important documents immediately in the hands of the consumer.
Real-Time Resolution
How often do documents get put by the wayside simply because the consumer has hung up the phone and moved on with their day? When the document arrives in the mail a few days later, urgency is diminished. Our Agent Portal is the solution. We provide agents the ability to access and deliver contracts and documents in real-time while the consumer is on the phone. The consumer can then upload the document back to the agent, eliminating postal delivery and delays while increasing compliance.
Client
Portal
Divinity Software Group developed the Client Portal to document every client request and automatically respond to clients as tasks are completed. Client requests can be attached to the account records along with the agency response notes. Work queues and ticklers for client services staff and your client can be customized to fit your needs. Reduce errors by automating the documentation of requests and recording every action and request received from your client while speeding up the process and reducing personnel needed by automation.
Divinity Software Group developed the Client Portal to document every client request and automatically respond to clients as tasks are completed. Client requests can be attached to the account records along with the agency response notes. Work queues and ticklers for client services staff and your client can be customized to fit your needs. Reduce errors by automating the documentation of requests and recording every action and request received from your client while speeding up the process and reducing personnel needed by automation.
Efficiency Through Automation
Our customizable Client Portal has features that save time and money, reduce human error, and automate daily processes to improve compliance and increase consumer satisfaction. With the ability to upload documentation on the account level, businesses are able to eliminate multiple applications to more efficiently and accurately handle legal concerns and disputes. The Client Portal is able to handle most client communications and provides you the ability to:
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Report payments
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Update demographics
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Deliver statements
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Upload/Download reports and files
Detailed Documentation
Communicating with clients on a daily basis is expensive and time-consuming. Not to mention, the wrong answer from an inexperienced representative could cost you a major client. Eliminate the need for a full staff by automating your processes. Our Client Portal documents every single client request and automatically responds to the client upon task completion. Client requests can be stamped directly to the account along with the noted agency response. Work queues and ticklers for both representatives and client personnel can be customized for certain actions. Reduce the risk of human error by documenting every action and every request received from your client, while at the same time, speeding up processes and reducing personnel through automation.