Divinity Software provides applications that tie to your current software, allowing superior service to Consumers, Agents, and Clients.
Improve the consumer experience with an easy way to independently manage accounts, make payments, and manage contracts online.
Organizing the information between the agent and the consumer, we provide real-time access to e-docs and pertinent account information while the consumer is on the phone.
Automating and consolidating communication and reporting between service providers and clients, we assist with reducing errors and costs while increasing efficiency and compliance.
Our Consumer Portal was designed to provide an easy-to-use online solution for self-service account resolution. With our Consumer Portal, consumers can easily manage their own accounts, make payments and payment arrangements, manage agreements, and upload documents for secure delivery back to the agency. Divinity Software is fully responsive and compatible with computers, tablets, and smartphones, making it easy for consumers to access from anywhere, on any device.
When consumers are on the phone, it’s imperative to resolve questions and concerns without delay. Through our Agent Portal, your representatives are able to access account information to support consumers in the resolution of their accounts. The ability to immediately deliver documents and agreements via email and SMS text through the portal for immediate resolution enables agents to complete account resolution in just one phone call, improving the consumer’s experience.
Divinity Software Group developed the Client Portal to document every client request and automatically respond to clients as tasks are completed. Client requests can be attached to the account records along with the agency response notes. Work queues and ticklers for client services staff and your client can be customized to fit your needs. Reduce errors by automating the documentation of requests and recording every action and request received from your client while speeding up the process and reducing personnel needed by automation.